Terms of Service

These terms apply when a business uses ReviewPing to ask its clients for Google reviews. By creating an account you agree to them. Questions: hello@reviewping.co.

What ReviewPing does

You enter a client's first name and mobile number after a visit, and we send them a text with a link to leave a Google review, plus one reminder if they don't open it. We also provide a review page, a QR code and a website widget showing your Google reviews.

Your responsibilities

• Only send requests to real clients who have used your business, and only to numbers they gave you.
• Make sure you're allowed to text them under the laws that apply to you, for example by telling clients at booking that you may ask for a review, and respect any opt-out.
• Ask every client the same way. Don't only ask happy clients, and don't offer discounts or rewards for reviews.
• Don't write, buy or ask for fake reviews, and don't ask staff or family to review you.
• Only claim a Google listing for a business you own or are authorised to manage.
• Keep your login details safe; you're responsible for activity on your account.

These rules follow Google's review policies and consumer protection laws. We may suspend accounts that break them.

Your data and your clients' data

You own the information you put into ReviewPing. We process your clients' details only on your instructions and to provide the service, as described in our Privacy Policy.

Plans and payment

ReviewPing is a monthly subscription. Each plan includes a number of messages per calendar month (review requests and reminders); unused messages don't carry over. Payments are processed by Dodo Payments, our reseller and merchant of record, which also handles invoices and sales tax. Subscriptions renew each month until you cancel. When you cancel, your plan keeps working until the end of the month you've paid for; we don't give refunds for partial months unless the law requires it. If we change prices, we'll tell you at least 30 days before your next renewal at the new price.

No guarantees

We can't promise a number of reviews, a rating or a search ranking: clients decide whether to review you, and Google decides what to show. Text messages can occasionally be delayed or not delivered by mobile networks. The service is provided “as is”.

Liability

As far as the law allows, we're not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that can't be excluded.

Ending the service

You can stop using ReviewPing at any time and ask us to close your account at hello@reviewping.co. We may suspend or close accounts that break these terms or put clients or our messaging providers at risk.

Changes

We may update these terms. If a change matters, we'll email you before it takes effect. Continuing to use ReviewPing after that means you accept the new terms.

Governing law

These terms are governed by the laws of South Africa, without limiting consumer rights you have where you live.